Cost Buttons

• Cumulative Cost

  - the sum of your estimated support center costs year over year

• Cost Per Interaction

  - your cost to resolve 1 support ticket

• Cost Per Year or Month

  - your support center costs for a specific time period

Your ROI and Estimated Cost

• Your ROI

  - the year or month your cumulative chatbot savings exceed your cumulative chatbot cost

• ROI box will not appear if no ROI

• Standard:

  your estimated cost with a standard support center

• 100% of interactions resolved by staff
• Employee Labor Burden not included

• Chatbot:

  your estimated cost with a chatbot support center

• 20% of interactions resolved by staff
• 80% of interactions resolved by chatbot
• SaaS license paid annually - included

  *

• Installation - included

  *

• Savings:

  the difference in cost between a Standard and Chatbot complimented support center

• Hrs. Labor Saved:

  The hours of labor avoided by your organization due to chatbot automation

• Assuming 10 minutes per interaction

• Total Interactions:

  The total number of interactions, including annual growth

• SaaS Cost:

  Your estimated annual SaaS license based on interaction count, including growth

• Custom Integrations - not included
• Pricing structures may vary by developer
• Input customer SaaS price here

SaaS Cost

SaaS Cost/yr	Interaction Range/yr
$20,000	0	50,000
$45,000	50,001	100,000
$75,000	100,001	300,000
$125,000	300,001	600,000
$200,000	600,001	1,250,000
$300,000	1,250,001	2,600,000
$700,000	2,600,001	∞

Input Fields

• In House

  - If you offer support with internal agents

• 3rd Party

  - If you offer support with outside agents

• Commonly billed per interaction or per minute
• Double click Cost/Interaction to update Cost/Min

• Interactions/Mo

  - your total number of support center interactions

• phone, email, text, social media, support tickets, call routing, etc

• Growth Rate/Yr

  - your percent increase in support tickets per year

• Support Agents

  - Your support center staff headcount

• Additional agents 'hired' at your avg Wage/Yr when Interactions/Mo exceed 600 due to Growth Rate/Yr
• Can input part time staff with decimals

• Wage/Yr

  - the average wage of your support staff